FAQS

1. Account Registration & Password Retrieval

- How Do I Register at mybagoutlet.com.my?

Click on the Create Acc and the top right corner and you will be directed to online registration form. Fill in your personal information and make sure it is correct.

Once you have created an account, you will receive the confirmation link at the email account that you use to register at mybagoutlet.com.my.  Click on CONFIRM ACCOUNT and it will bring you to the MY DASHBOARD, enjoy your mybagoutlet.com.my experience!

You may also choose to register via your Facebook account or Google account.

- How Do I Change My Contact Details or Update My Address and Other Details?

You can always log in to your account, click on MY ACCOUNT on the top right corner of the website, you will then be directed to MY DASHBOARD.

Edit or change any details that you wish to.

2. Shopping @ mybagoutlet.com.my

- How To Shop Online?

You can make an online purchase after you have registered an online account with us

Follow the steps as the below:-

Select your product 

Choose the color and size, then click ADD TO CART

When you are directed to SHOPPING CART page, select the quantity (qty) you wish to buy

If you wish to continue shopping, click on CONTINUE SHOPPING or choose the department / category tabs on the top page bar. Just repeat step 1, 2 and 3 in the above for items that you wish to buy

Once you have completed your shopping and wish to proceed to payment, click PROCEED TO CHECKOUT

You will be directed to one page check out. Fill in / edit your billing address, choose your shipping and payment method. Please remember to key in the discount codes if you have any, in order to entitle for discount

Once you click Place Order, your order will be processes and we will email you order confirmation

I Have Selected The Wrong Product?

You can always make changes to your order before you Place Order. We strongly advise you to carefully review and modify your order before you Place Order.

3. How to Make Payment

What Payment Options Do You Offer?

  • We currently accept payment made via online banking for most of the major banks in Malaysia.
  • MasterCard and VISA Credit Card only.


How Do I Know If My Payment Is Successful?

Upon payment success, you will receive an on-screen prompt to inform you that the payment has been received. At the same time, you will also receive an invoice from mybagoutlet.com.my

Why Was My Payment Rejected?

There are various reasons why your payment may have been rejected. Please check the following for any possibility:

For Credit Card:

a). Check with your bank to ensure that there are funds available to pay for your order

b). Please check if the 3D secure details have been entered correctly

For Online Banking:

a). Please check if you have registered an online banking account with your local bank

b). Ensure you have disabled your browser pop-up blocker in order to complete the payment window

5. Vouchers, Discounts Promo Codes

What Are mybagoutlet Promo Codes?

Mybagoutlet promo codes are codes that can be applied to your order to receive a discount. These range from free shipping to discounts on your purchases.

Where Can I Get A Promo Code?

Mybagoutlet promo codes can be found in our fb page or thru email . By subscribing to our newsletter, we will periodically email you our offers and promo codes. Alternatively, you may also follow us via our social media, ie: Facebook to receive our promo codes and update on our new products.

Please refer to the Terms & Conditions for our promo codes, as they will vary. Promo codes found on money saving websites such as promo sites or forums are not endorsed by padini.com and are outside of our control. They may be invalid or expired. We are unable to authorize discounts under such circumstances.

How Do I Use My Promo Code?

When you place an order, you will see a box on the left side of the checkout page where you can enter your promo code. After you click ‘APPLY COUPON’, the promo code will be applied and discount will appear immediately along with your total purchased amount. The promo code must be redeemed at the point of ordering process; we are unable to apply the promo code after the order has been processed. Only one promo code can be used for each purchase.  Promo codes are subject to their own terms and conditions of usage.

6. Returns & Exchange Policy

You may refer to this link https://www.mybagoutlet.com.my/pages/refund-return-policy

7. Delivery & Shipping

You may refer to this link https://www.mybagoutlet.com.my/pages/delivery-shipping-terms

8. Your Protection

How Safe Is Shopping on mybagoutlet.com.my?

My Bag Outlet takes the necessary precautions, both administrative and technical, data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent and safeguard your Personal Data against loss, theft, misuse and unauthorized access, disclosure, usage, alternation or destruction. Furthermore, all transactions via mybagoutlet.com.my will be performed via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL and / or TLS) to the corresponding entity.

9. Customer service

How to contact or keep in touch with  mybagoutlet.com.my?

We have various channel to engaged with our customer:

1. Email 

Customer.aer@gmail.com

2. Live Chat

Click at box live chat

3. FB Page/Messeger

https://www.facebook.com/mybagoutletofficial/

4. Call Centre

03-2770 2792 – Mon- Friday (9am- 5pm) 

Closed on Weekend and Public Holiday











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